Last updated: August 15, 2026
1. Custom project payments
Custom website and software projects normally follow the Project Contract schedule: 50% before work begins, 25% during development at the agreed milestone, and the remaining 25% after project review and before final handover.
2. Cancellation before work begins
If cancellation is requested before planning, design or development starts, TrioWebTech will review the advance and may refund the unused amount after deducting payment charges, purchased third-party items and any completed work.
3. Cancellation after work begins
Once work starts, the advance covers reserved capacity, discovery, planning and initial production. Completed milestone fees are not refundable. On cancellation, completed work and committed third-party expenses are calculated; any remaining unearned balance may be refunded.
4. Digital products
Downloadable software, source code, templates, scripts, plugins, license keys and similar digital products are generally not refundable after download, activation or access delivery. If a product is materially defective or substantially different from its listing, support will first attempt repair, replacement, configuration help or another reasonable solution before a refund is considered.
5. Services and subscriptions
Consumed service time, completed setup, expired subscription periods and third-party costs are not refundable. A future unused service period may be reviewed under its plan or written agreement.
6. Duplicate or incorrect payments
A verified duplicate payment or amount paid in error will be corrected or returned through an available payment method.
7. Request and processing
The customer should submit the order or project reference, payment proof, reason and supporting evidence through support or email. Approved refunds may be affected by bank, gateway, currency-conversion and third-party processing charges or timelines.