Knowledgebase

Create an urgent ticket with the account email, time of activity, and screenshots if available. Change the account password immediately if you still have access.

Use the reset password link on the login page. If the reset email does not arrive, check spam first, then create a support ticket from the same email account.

Ask an administrator to create or approve the staff account. Include the staff member name, email, role, and the modules they should access.

Create a ticket with the invoice number, payment date, paid amount, and payment method. The billing team will verify the payment and reply with the receipt details.

Send the invoice number and explain which item or price looks incorrect. Do not pay a disputed invoice until the support team confirms the correct amount.

Your invoice number is usually shown on the invoice PDF, payment email, or client billing message. It may look like INV-1001 or a similar reference.

Attach a bounce message screenshot or paste the non-sensitive bounce reason. The support team can check DNS records, sending limits, and recipient rejection reasons.

Share the SMTP host, sender email, and the exact error message if available. Never paste passwords into a ticket unless the team specifically provides a secure method.